Could use a quick answer. 2006 Kia Optima: Would you authorize this repair?

Could use a quick answer. 2006 Kia Optima: Would you authorize this repair? Topic: Problem solving process for managers
May 26, 2019 / By Gytha
Question: This is an early model 2006 Kia Optima with the Hyundai Theta 4-cyl engine. A week ago, it stalled while I was driving it on the highway. I had it towed to the local Kia dealership (apparently a big mistake), where they told me the engine was repairable and quoted me around $1,000 for a new timing belt, camshaft and crankshaft position sensors (which had supposedly been damaged in the stall), balance belt and a couple other engine belts. I was able to drive it home later that day. Earlier this week, after about 100 miles of driving, I noticed the engine was idling a little rough and vibrating more than usual. The dealership told me to bring it back in and they would recheck it for free. What they ended up finding was a leaking valve casing and oil-contaminated ignition coils: $475. Feeling like they had misled me for not revealing these problems the week before, I contacted the dealership's general manager. My position is that had I known the actual repair cost would be nearly $1500 rather than nearly $1000, I would have paid their $100 diagnostic fee, had the vehicle towed home, counted my losses and not spent an extra $800. As a result, they have offered to do this repair for half price, about $237. Would you have this repair done? Having already invested $1000 into this, I'd like the engine to be in good running condition so I can sell the vehicle and recover my losses. Shouldn't they have known about these other issues last week? I am not an engine expert but wouldn't it have been reasonable for them to inspect the valves for bending and shouldn't these other issues have been discovered during that process? They sure had no problems finding several other smaller, unrelated problems to add to my quote. Thanks Howard. That is good to know. So, would you accept their offer to do this additional work for $237? I guess my real question is, are these repairs worth paying for? Does it sound like this will take care of the remaining issues or is it more likely I will drive it home and already have another $500 worth of problems that need to be fixed? I would like to stop having repairs done now if this seems like a lost cause.
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Best Answers: Could use a quick answer. 2006 Kia Optima: Would you authorize this repair?

Dixee Dixee | 6 days ago
Go with the half price, my guess is they don't know what they are doing, if after they repair it and it does the same thing I can tell you they have the balance shaft off, and if it does do it again you can take it to another shop have it repaired and then take them to small claims court for the amount of the repair and time out of service. It's best to pay it and fix it, if it don't you can take legal action. Since it is a legitimate business you can't still them for the bill you will lose every time, but if you have them repair it and pay it you can go to court anyway and tell your story to the judge, Cost's about $200.00 but if you win they pay all costs. You also don't want to be known as someone who does not pay your bills because you will have to buy a new car from that time on. Mechanics tell other mechanic's about bad customers, and ones who don't pay in any city and I can tell you when you take it to a shop they will not work on anything you own or will charge you double to be sure they don't lose money. This may sound harsh but being a mechanic you have to deal with failed new parts and other things going bad not foreseen, they fix what needs to be fixed for the smallest bill and if they see something else that needs to be done most people feel they are trying to rip them off, when we know the original repair will be fine but something else is going to fail shortly thereafter and makes them look bad, so the mechanic is in between a rock and a hard place, sometimes we just can't win and we have to pay our bills to, We did not choose this Field to work for free but sometimes we even have to pay to work in this field and it sucks. I hope this helps and I hope you get your problem solved and I hope this gives you a ideal of the mechanics side.
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We found more questions related to the topic: Problem solving process for managers

Dixee Originally Answered: Authorize my mom to sign the papers?
What you need is called a Power Of Attorney in the United States. However, because the land is in Vietnam, you would need to contact an attorney there for advice.
Dixee Originally Answered: Authorize my mom to sign the papers?
TJ is correct. Sunshine needs to use spell check and you need a Viet attorney. Where I live, in Boston, there is a large Viet community. A short drive down Dorchester Avenue will bring you past many attorneys who have a good understanding of Vietnamese law. Several are also affiliated with local attorneys in either Sai Gon or Hanoi. You may want to contact an American attorney of Vietnamese descent to help you with this problem. Perhaps a better idea would be to have mom find a buyer and you could fly over for the closing. Flights are cheap and your mom would love to see you ;>) Edit to your additional info; What you need is a "a single use, specific Power of Attorney" for a real estate transaction. You can download one off the web and fill it out.

Carlene Carlene
Go ahead and have the repairs done and this should take care of your problems. As for your first question, yes they knew that you had additional problems but they know that if they give you a complete total price of $1500.00 for that make, model and year you as well as most people would not have okayed the work. This is done everyday and I see it first hand where many people that come into the shop have been ripped off just like you. When I give a estimate for repairs it includes everything after a full checkout has been done and I leave it up to the customer to decide but if the repairs are worth more than the vehicle I always call them it and explain in great detail that if they do the work they must drive the vehicle between 3 to 5 more years and don't trade it in.
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Andreana Andreana
They could only give you an estimate for the work that they could see needed to be done. Since the engine wasn't running when it was first brought in they couldn't know about the other problems. It's also possible the other problems developed after they fixed the car. Sometimes there's no way to predict what will happen in the next 100 miles.
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Andreana Originally Answered: I Need An Answer Quick?
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