4406 Shares

Antivirus Help please?

Antivirus Help please? Topic: Problem solving process for managers
July 16, 2019 / By Ellen
Question: Whenever I try to open a website related to an antivirus software it does not open..........like symantec quickheal eset mcafee ca and others it does not also open microsoft....... its a problem for me i have also formated my pc and installed windows again but the problem was not solved... I am not using any firewall or any option that blocks these sites..... or any proxy....... And if i install any antivirus it does get updated.... Please help Me......
Best Answer

Best Answers: Antivirus Help please?

Chrissy Chrissy | 6 days ago
use only one antivirus in real time. Hit Ctrl+Alt+Delete and open the task manager. Stop all processes with a bunch of numbers in them. Go to Start>Computer>C: drive>Program Files>Temp files, and delete them all. Empty the recycle bin. Then go to Start>Run>type %temp% and delete all of those. Empty the recycle bin again. Then restart the computer, tap the F8 key while it is booting up, then choose "Safe mode with networking". Download Malwarebytes from here: http://malwarebytes.org/ When it asks you where you would like to save it, change the "mbam_setup.exe" file to xxxxx.exe. Then install it, update it, and run a full scan. edit : avg free has no root kit protection, only the paid does.
👍 160 | 👎 6
Did you like the answer? Antivirus Help please? Share with your friends

We found more questions related to the topic: Problem solving process for managers


Chrissy Originally Answered: Will restoring my computer to a time before the virus program Windows Antivirus 2008 get rid of the virus?
No, it won't work. It piggybacks on a restore file. You'll need a few programs and some time. Get spybot SD, adaware, malware bytes, CCleaner and AVG. You can download these at download.com. If your search engines are redirecting you to a junk page every time you use the search engine, you'll have to manually navigate to these programs when you're at the download.com web page. Run adaware then AVG. Then Malwarebytes and spybot SD (the immunization). Then run malware bytes a second time. Use the full scans for each. Make sure you disconnect your computer from the internet when you start running the scans. When you're done, run CCleaner. Adaware and AVG will remove the virus, keylogger and the trojan. Malwarebytes' will remove the back door, browser hijacker, root kit and core files. Spybot will immunize your system from ever downloading the file again CCleaner will fix any registry problems created by the program. You have to disconnect from the internet before beginning because it launches a second browser. This browser has a window size setting of 0x0 (which means it's invisible) The browser monitors your actions taken on the computer and sends it back to their server. It also uploads the files back to your computer as they're being deleted. They lay dormant for a few days/weeks then reinstall. You can see it running if you use procexp.exe. You can manually close the window, but it re-launches every 10 minutes on the 10's (windows clock time). Also make sure you change all your passwords. If you entered any credit card info during the infection, let your card company know. In the future, don't use Limewire or visit warez/crack sites unless you can protect yourself from drive by browser attacks. Or if you must, use a junk computer that you won't mind having attacked. Directed at Paras R - do some research on the XxxX Antivirus 200x. It's a nasty set of crap.

Audrea Audrea
ouch...What you describing is most definately the Conficker virus that had everyone going on about how computer are going to be destroyed back in april. The virus can block access to any sites it likes can and can download instruction sets from any of over 150,000 constantly changing websites...it also has a virut script that allows the virus to live in the ram memory meaning unless you physically remove power to the ram (like, unplug remove batteries wait a few minutes) it can reinfect even after a fresh install...other likely sources are a common usb flash drive that you might be using in the computer which can reinfect the system. I would suggest a complete shut down. (remove power) followed by a fresh install... then a hard wire plug directly to internet...where you proceed to download either Eset Smart Security or Kaspersky internet security. then all the updates. Then scan any removable drives disks cd's you use...if everything is clean then start reinstalling all you programs.
👍 60 | 👎 0

Abbi Abbi
Umm I think you may have the Conficker Worm that scared everyone on April 1st of this year. You need to download the conficker removal tool found here: http://www.bdtools.net/ Microsoft came out with a patch sometime this past Oct so if you're up to date with your windows updates then chances are you just have some really nasty malware. My next recommendation would be to download superantispyware and malwarebytes(preferably on a different computer). Next boot up your computer in safe mode and run the 2 programs.
👍 55 | 👎 -6

Stacey Stacey
try reboot in safe mode with networking try download conficker remover from kaspersky if you cannot download the program,try to find non infected pc to download it friend etc download Kaspersky Virus Removal Tool to scan for other infection try avira or kaspersky
👍 50 | 👎 -12

Stacey Originally Answered: Will restoring my computer to a time before the virus program Windows Antivirus 2008 get rid of the virus?
No, it won't work. It piggybacks on a restore file. You'll need a few programs and some time. Get spybot SD, adaware, malware bytes, CCleaner and AVG. You can download these at download.com. If your search engines are redirecting you to a junk page every time you use the search engine, you'll have to manually navigate to these programs when you're at the download.com web page. Run adaware then AVG. Then Malwarebytes and spybot SD (the immunization). Then run malware bytes a second time. Use the full scans for each. Make sure you disconnect your computer from the internet when you start running the scans. When you're done, run CCleaner. Adaware and AVG will remove the virus, keylogger and the trojan. Malwarebytes' will remove the back door, browser hijacker, root kit and core files. Spybot will immunize your system from ever downloading the file again CCleaner will fix any registry problems created by the program. You have to disconnect from the internet before beginning because it launches a second browser. This browser has a window size setting of 0x0 (which means it's invisible) The browser monitors your actions taken on the computer and sends it back to their server. It also uploads the files back to your computer as they're being deleted. They lay dormant for a few days/weeks then reinstall. You can see it running if you use procexp.exe. You can manually close the window, but it re-launches every 10 minutes on the 10's (windows clock time). Also make sure you change all your passwords. If you entered any credit card info during the infection, let your card company know. In the future, don't use Limewire or visit warez/crack sites unless you can protect yourself from drive by browser attacks. Or if you must, use a junk computer that you won't mind having attacked. Directed at Paras R - do some research on the XxxX Antivirus 200x. It's a nasty set of crap.

If you have your own answer to the question problem solving process for managers, then you can write your own version, using the form below for an extended answer.