Originally Answered: China Air Post Tracking?
I am having the exact same problem, I sent an item(warranty return) to Shenzen with Australia registered post, rang up, they told me they tried to deliver unsuccessfully (reason unknown) I asked them which post office was delivering the item in Shenzen, they could not tell me (didn't know). emailed recipient(supplier), very unhelpful, he said, someone is there 24 hours, nothing came. So I did a bit of research and came across http://www.track-chinapost.com/ enter your tracking number in the top slot and it will tell you some info, although still not very informative. I am at the exact same step as you now (trying to find a telephone number) I will give this to you when I find it. meanwhile their email is [email protected]
and their website is http://www.chinapost.com.cn/ my
email is [email protected]
, I own a business called "Integrity Audio Visual", I supply and install TV antennas and satellite systems in Western Australia, please email me if you find the phone number for china post.
I have some more information, I submitted it as a new answer but it did not appear on the page hence why I am editing this post.
I have found a website with useful telephone numbers, this section is for china post:
The main china post(internal) number is 11185, to call this from overseas please dial
+86 （532）11185, you can also try the individual numbers for the branches as well as the mobile number for one of them there.
183.com.cn (I believe this is the site you used to track your package before) It only lists 11185 as the number with no info if you can call it from overseas or how to do so. The site can be translated using Google language tools on www.google.com, it might contain more helpful information once translated, Notice there is also en email there which might be of use it is "[email protected]
I have found out from my suppliers that china post is the slowest method of post hence why sometimes it can take up to two months for the package to reach its destination. I strongly advise you that in the future DHL, UPS or any other reputable couriers should be organized as the means of transport be it a little more expensive however the time this will save you and your business will be invaluable not to mention stress of running around trying to chase packages up.
If you absolutely have no other choice but to use normal post, make sure it is at least registered post and preferably with insurance.
Also, many suppliers from china offer (FREE POSTAGE) on items, they will most probably use china post, unless otherwise stated as china post is the cheapest hence allowing them to post the item for free.
I hope this helps, should you have any more queries, do not hesitate to email me on: [email protected]
Hope this helps,